Subprocessors
Effective November 6, 2026
1333701 BC Ltd., doing business as Retrolux, uses the providers below to deliver the Retrolux platform and run its business. Under our Data Processing Agreement, we add a new platform subprocessor to this page at least 30 days before it starts processing Customer Data. Customers can object within that period by emailing support@retrolux.com. To receive notice of changes, watch this page; the "Updated" date at the top changes whenever the list does.
Platform subprocessors
These providers process Customer Data, or information about the people who use the Retrolux web application, mobile apps and support, on our behalf and under written data protection terms.
| Provider | Purpose | Data | Location |
|---|---|---|---|
| Amazon Web Services | Application hosting, databases and file storage for photos, documents and exports | All Customer Data stored in the platform | United States |
| Render | Application hosting, managed PostgreSQL database, background jobs and cache | All Customer Data stored in the platform | United States (Oregon) |
| Neon | Managed PostgreSQL database | All Customer Data stored in the platform | United States |
| MongoDB Atlas | Managed document database for installation records | Project and installation records | United States |
| Cloudflare | Email delivery from the application and support chat, and support-chat file storage | Email recipients and contents, support conversations and attachments | United States and global edge network |
| Stripe | Subscription billing, invoicing and payment processing | Billing contacts, company details and payment information | United States |
| Sentry | Application error monitoring | Technical error details, which can include user IDs and IP addresses | United States |
| PostHog | Product analytics and session replay, with form inputs masked | User IDs, names, emails, usage events and page interactions | United States |
| Slack | Internal alerts about account, billing and support activity | User and client names, emails, company names and account events | United States |
| Google Workspace | Business email and documents used to support customers | Support correspondence and any Customer Data you send us | United States |
| Encentiv | Utility rebate and incentive program data and calculations | Project locations, utility details and lighting product data | United States |
| Adobe Fonts | Web fonts loaded by the web application | IP addresses and browser details | United States |
| CKEditor (CKSource) | Rich-text editor loaded by the web application from its content delivery network | IP addresses and browser details | Global content delivery network |
Other service providers
These providers help us run our own website, sales, marketing and meetings. They process information about website visitors, prospects and customer contacts, not Customer Data stored in the platform.
| Provider | Purpose | Data | Location |
|---|---|---|---|
| HubSpot | Customer relationship management, meeting booking and marketing email | Business contact details, meeting requests and email engagement | United States |
| Attio | Customer relationship management | Business contact details and account history | United States |
| Granola | Meeting transcription and notes for sales and support calls | Meeting audio, transcripts and notes | United States |
| Google Analytics and Tag Manager | Website traffic measurement, loaded only after you accept analytics cookies | Pseudonymous identifiers, pages viewed and approximate location | United States |
| Cloudflare | Website hosting, Turnstile bot protection and contact-form email delivery | Contact-form submissions, IP addresses and request metadata | United States and global edge network |
Self-hosted tools
Our in-app support chat runs on Chatwoot, open-source software that we operate ourselves rather than a third-party chat service. Its email and attachments are handled by Cloudflare, as listed above.